How To Submit An Absence

Need to miss a lesson? No worries - life happens! Submitting an absence is super easy and ensures you get your well-deserved make-up token.

Quick Video Tutorial

Watch our step-by-step video showing how to submit an absence right from your smartphone.

For detailed instructions, follow along below ⬇️

Submitting via Mobile App

1. Access Your Account

• Select the Account icon at the bottom of your screen
• Choose the student who will be absent
• Choose the Absences tab at the top

2. Record Your Absence

• Click Record a Future Absence
• Enter the date and reason for absence
• Submit your request

3. Token Generation

• Your request will be approved
• A make-up token is automatically generated after the absence occurs
• Tokens are valid for 3 months from the date of absence

Important Timing

Submit at least 2 hours before class to qualify for a make-up token - but the earlier the better for planning purposes!

Alternative: Web Portal

You can also submit absences through your Parent Portal by navigating to My Account → Your Child → Absences and following the same process as the mobile app.

Common Questions

"I forgot to submit before class - can I still get a make-up?" Submit the absence anyway and explain the circumstances. We review each case individually!

"My child was sick this morning - is short notice okay?" Submit it! While 2 hours is preferred, we understand emergencies happen.

"Can I submit multiple future absences at once?" Yes! If you know about several upcoming absences, submit them all.

Need Help?

If you're having trouble with the system or have questions about our makeup policy, contact us at info@inthedeep.com.au - we're here to help!