How To Submit An Absence

Need to miss a lesson? No worries - life happens! Submitting an absence is super easy and ensures you get your well-deserved make-up token.

Quick Video Tutorial

Watch our step-by-step video showing how to submit an absence right from your smartphone.

For detailed instructions, follow along below ⬇️

Submitting via Mobile App

1. Access Your Account

• Select the Account icon at the bottom of your screen
• Choose the student who will be absent
• Choose the Absences tab at the top

2. Record Your Absence

• Click Record a Future Absence
• Enter the date and reason for absence
• Submit your request

3. Token Generation

• Your request will be approved
• A make-up token is automatically generated after the absence occurs
• Tokens are valid for 3 months from the date of absence

Important Timing

Submit at least 2 hours before class to qualify for a make-up token - but the earlier the better for planning purposes!

Alternative: Web Portal

You can also submit absences through your Parent Portal by navigating to My Account → Your Child → Absences and following the same process as the mobile app.

Common Questions

"I forgot to submit before class - can I still get a make-up?" Submit the absence anyway and explain the circumstances. We review each case individually!

"My child was sick this morning - is short notice okay?" Submit it! While 2 hours is preferred, we understand emergencies happen.

"Can I submit multiple future absences at once?" Yes! If you know about several upcoming absences, submit them all.

"Where can I find your make-up policy?" You can find Our Make-Up Policy here.

Need Help?

If you're having trouble with the system or have questions about our makeup policy, contact us at info@inthedeep.com.au - we're here to help!