Common questions and support documentation

• How To Enrol
• What To Bring To Your Lesson
• Trials and Assessments
• Our Pool
• First Visit to In The Deep
• Level Up with Ribbons!
• What Can I Buy At The Pool?
• Equipment We Use At Swimming Lessons
• What happens when my child completes a level?

• How to enrol your child in a class
• How To Change Classes
• How To Submit An Absence
• Check-in at the Pool
• How To Create An Account
• How to book in for an assessment
• How to book a make up lesson
• Where's My Makeup Token Gone?
• How to waitlist your child in a class
• How to book in for a free Squirts trial class

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• Fees
• Term Dates
• Payments
• Club Policy
• Active Kids Vouchers
• Dropping Your Enrolment
• Our Makeup Policy
• Our Teachers
• Term Enrolment Rollover
• Enrolment Cancellation

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