Payments

Term Enrolments & Payment Information

In The Deep operates on a term basis for all enrolments.

When Is Payment Required?

Payment for the upcoming term is due at the time of term rollover, which occurs between weeks 7 and 10 of term.
If enrolling mid-term, full payment is required immediately to confirm the booking.
Enrolment is only confirmed once full payment of term fees has been received.
Children cannot attend lessons until full payment is received.
During term rollover, payments are automatically deducted via direct debit within 6 hours of rollover.
Automatic payments can be disabled, but enrolments will not be confirmed until full payment is made.

How Do I Pay?

All payment details and processing are managed by the account holder through the Parent Portal:

Log in to the Parent Portal.
Select "My Account".
Select "Payments".
Select "Add Payment Info" to enter your payment details for scheduled direct debits.
Select "Submit Payment Info".
To pay early, select "Make a Payment" to process payment ahead of the scheduled due date.

Payment fees:

Visa/Mastercard payments incur a 2% processing fee.
American Express payments incur a 2.98% processing fee.

To avoid processing fees:

Choose E-Check (bank account debit) payment option.
Enter your BSB number as the routing number.
Leave the account type field blank.

Payments will be deducted automatically from your nominated bank account or credit card via direct debit either within 6 hours of making a new enrolment or at the term rollover when your enrolment is carried over to the next term.

You will receive an email reminder with the payment due date before each rollover.

What Payment Methods Do You Accept?

Direct Debit via your Parent Portal account.
Poolside payments including Eftpos, Credit Cards, or Direct Debit setup via banking details.

How Do We Keep Your Data Secure?

We take data security very seriously. Our system provider, iClassPro, operates a fully certified, managed data center with 24/7/365 monitoring. Their certifications and standards include:

ISO 27001
PCI Level 1
SAE16
Tier III compliance

Security measures include:

Redundant systems and multiple geographic backups ensure data availability.
Intrusion prevention, DDoS protection, and bot mitigation systems protect against attacks.
Strict access controls limit database and application server access.
Extended validation SSL certificates and HTTPS protocols encrypt all data transmissions.
Each Parent Portal account has a unique, password-protected database to prevent cross-access.
All information sent through the portal is encrypted during transfer.