Payments
In The Deep operates on a term basis for all enrolments. All payments are processed through your Parent Portal.
When is Payment Required?
Term Rollover:
- Payment due between weeks 7-10 of the current term
- Payments are automatically deducted via direct debit within 6 hours of rollover
- Email reminder sent before each payment due date
Mid-Term Enrolments:
- Full payment required immediately to confirm booking
- Children cannot attend lessons until payment is processed
Important:
- Enrolment is only confirmed once full payment is received
- Automatic payments can be disabled, but enrolment will not be confirmed until payment is made
How to Pay
Through Your Parent Portal:
- Log in to your Parent Portal
- Select "My Account"
- Select "Payments"
- Select "Add Payment Info" to enter payment details
- Select "Submit Payment Info"
To pay early: Select "Make a Payment" to process payment ahead of the scheduled due date.
Payment Methods
Online (via Parent Portal):
- E-Check (Bank Account) - No processing fees
- Visa/Mastercard - 2% processing fee
- American Express - 2.98% processing fee
At the Pool:
- EFTPOS, Credit Cards, or Direct Debit setup
Avoid Processing Fees
To avoid credit card fees, choose E-Check (bank account payment):
- Select E-Check payment option
- Enter your BSB number as the routing number
- Leave the account type field blank
- Payments will be deducted automatically with no fees
See our Credit Card Transaction Fees policy for more details.
Payment Security
We take data security seriously. Our payment system provider, iClassPro, operates with industry-leading security standards:
Certifications:
- ISO 27001
- PCI Level 1
- SAE16
- Tier III compliance
Security Measures:
- 24/7/365 monitoring of certified data centers
- Redundant systems with multiple geographic backups
- Intrusion prevention, DDoS protection, and bot mitigation
- Extended validation SSL certificates encrypt all data transmissions
- Unique, password-protected database for each account
- HTTPS protocols for all portal communications
Your payment information is secure and protected.
Questions About Payments?
Contact us at info@inthedeep.com.au if you need help with payment processing or have technical issues.