Mid-Term Enrolment Cancellation Policy

We understand that sometimes circumstances change and you may need to cancel your child's enrolment mid-term. Here's what you need to know about our cancellation policy.

Refund Policy

Standard Policy:

All enrolments are for the full term and fees are non-refundable
No refunds for unused fees when cancelling mid-term
Change of mind or schedule changes do not qualify for refunds
No refunds or credits for price differences if you transfer classes within the term

Exceptional Circumstances:

Serious illness or injury with medical certificate may qualify for review
Each case is reviewed individually
Approved refunds are processed via bank transfer only

Credit Policy

When Credits Apply:

Credits are only issued for future lessons not yet attended
Multiple consecutive absences due to injury, illness, or extended holiday may qualify
Credits cannot be issued for past absences, even if submitted and approved

Important Credit Details:

When a credit is issued, your child's class place will be released
Class places cannot be held during credit periods
You must re-enrol when ready to return
Credits cannot be transferred to other families but may be used for siblings

Before You Cancel

Consider these alternatives:

Make-up lessons - unlimited per term for any missed classes
Class transfer - move to a different day or time that works better
Credit option - for extended absences due to illness or travel

How to Cancel

Email info@inthedeep.com.au with:

Your child's name and current class details
Reason for cancellation
Preferred end date

We'll confirm your cancellation and advise on any applicable credits.

Questions About Cancellation?