What happens when my child completes a level?

Once children achieve all 3 of the Ribbon Skills for their level they immediately progress into the next level.

This shore makes us as happy as clams!

You will receive an email notifying you of their achievement.

And you will need to transfer them in their next level - or, send us an email if you need a helping hand!

You can follow our swimple video instructions here on how to transfer your enrolment

Or you can follow along for more detailed written instructions:

1. Log into the Parent Portal and head to 'My Account'

Find the child you want to transfer and click on 'enrolments'

2. Here you will see your child's current class

Select 'Transfer Enrolment'

3. All available classes in the same level will appear on your screen

Select the class you wish to transfer into

4. Here you have the option of adding the date you wish to transfer into this new class

Once filled in click on 'Yes, please transfer!'

5a. If your child meets all requirements for the transfer, you will get a popup to say that the transfer was successful and was auto approved

5b. If your child doesn't meet the auto-approve requirements, a popup will show that the transfer will be sent for our review as a request

6. Once your class has been successfully transferred, you will receive an email confirming all details :)

If you're looking to make a one-off class change, take a look at our guides: How to Submit an Absence and How to Book a Makeup Class.

Need a hand? Just reach out at info@inthedeep.com.au — we're here to help! 🐙