What Happens If My Payment Fails?
If a payment doesn't go through, don't panic — here's what happens and what to do.
What triggers a failed payment
Payments can fail for a few common reasons: an expired card, insufficient funds, or a bank security block on the transaction. It doesn't necessarily mean anything is wrong with your account.
Dishonour fee
If a payment is declined by your bank (for example, because of insufficient funds), a dishonour fee applies. This covers the cost and admin of the declined payment. The fee is set by our payment provider, Worldpay, and is currently $4.40. It’s added to your next successful payment.
What to do
- Log into your Parent Portal
- Go to My Account then Payments
- Check that your card details are current and update them if needed
- Once updated, your outstanding balance can be paid directly from the Payments section
If you're not sure what's causing the issue, contact your bank first — they can often tell you if the transaction was blocked on their end.
Important
Your child's enrolment stays active while you sort out a payment issue. However, outstanding balances do need to be resolved promptly to keep your account in good standing.
Please note: Disputing a charge through your bank or financial institution without contacting us first is a breach of our Terms of Service and may result in additional fees or suspension of services. If you have a concern about a charge, please email us first and we'll sort it out.
Any questions? Email us at info@inthedeep.com.au — we're always happy to help.
