How To Book a Make-Up Lesson

Need to book a make-up lesson? It's super easy to use your make-up tokens through the Parent Portal!

Quick Video Tutorial

Check out our streamlined tutorial for booking a make-up lesson using your smartphone.

For step-by-step instructions, follow along below ⬇️

Important Reminders

Before you start, remember that make-up lessons can only be booked up to 7 days in advance and must be in your child's current level.

Once booked, there's no changes or cancellations allowed, so choose carefully!

Also, make sure to use your token within 3 months of the original absence or it'll expire.

Step-by-Step Booking

1. Access Your Account

• Log into your Parent Portal
• Navigate to Your Account
• Select your child

2. Find Your Tokens

• Click Make-ups within your child's section
• Available Tokens will appear for use

3. Select Token

• Click Use Make-up Token to begin

4. Book Your Class

• Select your preferred day (within 7 days)
• Available classes in your child's level will appear
• Select the class of your choice

5. Confirm

• Click Use Make-up Token to confirm
• Email confirmation sent automatically
• Your make-up lesson is booked!

Remember: Once booked, your spot is automatically confirmed, even though the system may say "we will confirm your spot shortly."

Understanding Make-Up Tokens

How You Get Tokens

When you submit an absence at least 2 hours before class starts, a token automatically generates after the missed lesson. Just remember to use it within 3 months of the original absence - after that, it expires and can't be extended.

Common Questions

"I don't see any available make-ups!" Availability changes regularly, so try different days or check back later - new spots open up all the time.

"My token is about to expire!" Use it quickly! Unfortunately, expired tokens can't be extended, so don't leave it too long.

"Can I change my make-up booking?" No changes or cancellations are allowed once booked, so take your time choosing the right class for your schedule.

Need Help?

Check out our Make-up Policy for full details, or contact us at info@inthedeep.com.au for assistance.